Our Policies

Shipping Policy

At ZwipKart, we are committed to getting your appliance to you safely and on time. Here's everything you need to know about our delivery options.

Delivery Options & Timescales

Delivery Areas

We deliver to all mainland UK addresses. Delivery to Northern Ireland, Scottish Highlands, and islands may incur additional charges and require additional time. Please contact us before ordering if you are in one of these areas.

Standard Delivery

All orders are dispatched via our tracked courier service. You will receive a delivery confirmation via email and SMS with a tracking link once your order ships. Deliveries are typically made between 7am–6pm on your chosen day.

Order Tracking

Once your order has been dispatched, you'll receive an email with tracking information. You can also contact our customer service team for order updates.

Returns & Refunds Policy

We want you to be completely happy with your purchase. This policy sets out your rights to return goods purchased through ZwipKart, in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your Statutory Rights

Under UK consumer law, you have the right to reject goods that are faulty, not as described, or not fit for purpose within 30 days of delivery for a full refund. After 30 days, you are entitled to a repair or replacement, and if that fails, a partial or full refund. Nothing in this policy affects your statutory rights.

30-Day Return Window

In addition to your statutory rights, ZwipKart offers a 30-day return window from the date of delivery. You may return any item for a full refund within this period, provided it is returned in the condition in which it was received, with all original accessories and packaging where possible.

14-Day Cooling-Off Period

For online purchases, you also have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, starting from the day you receive your goods. You can cancel for any reason within this period. Contact us at support@zwipkart.com to notify us of your cancellation.

How to Return an Item

• Contact our team via email (support@zwipkart.com) or phone (07450 870864)
• Provide your order reference and reason for return
• We will provide a prepaid returns label or arrange free collection within 5 working days
• Return the item within 14 days of notifying us
• Refunds are processed within 5–10 business days of receiving the returned item

Marketplace Orders

For items sold by third-party Sellers through ZwipKart, the same return rights apply. Returns are coordinated through ZwipKart — you do not need to contact the Seller directly. If a Seller fails to process your return, ZwipKart's Buyer Protection programme will ensure you receive your refund.

Faulty or Damaged Items

If your item arrives damaged or develops a fault within 30 days of delivery, contact us immediately. We will arrange free collection and either replace the item or issue a full refund — your choice. For faults developing after 30 days but within your warranty period, please refer to the Warranty section below.

Exclusions

The following items cannot be returned unless faulty:

• Items that have been installed and used (unless faulty)
• Items that have been modified or damaged by the customer
• Clearance or "final sale" items (clearly marked at time of purchase)
• Hygiene-sensitive items that have been unsealed (where applicable)

Refund Method

Refunds are issued to the original payment method within 14 days of receiving the returned goods (or proof of return postage, whichever is earlier). Standard delivery costs are refunded for cancellations within the cooling-off period; enhanced delivery costs (e.g. next-day) are not refundable. Please allow up to 10 business days for refunds to appear in your account, depending on your bank or payment provider.

Warranty Information

Every product sold by ZwipKart includes our comprehensive 12-month ZwipKart warranty as standard, regardless of condition grade.

What's Covered

• All mechanical and electrical faults developing during normal use
• Component failures not caused by misuse or accidental damage
• All labour and replacement parts costs
• Free home collection and redelivery for repairs

What's Not Covered

• Accidental damage (e.g. drops, spills, impact)
• Damage caused by improper installation or use contrary to manufacturer guidelines
• Cosmetic damage that does not affect functionality
• Normal wear and tear
• Damage caused by power surges

How to Make a Warranty Claim

To make a warranty claim:

• Contact us by phone (07450 870864) or email (support@zwipkart.com)
• Provide your order reference and a description of the fault
• We may request photos or video of the issue
• We will arrange a repair or replacement within 5–10 working days

Extended Warranty Options

You can extend your warranty coverage at checkout:

Manufacturer Warranty

Brand New items may also carry the original manufacturer's warranty in addition to the ZwipKart warranty. Where both apply, we recommend contacting the manufacturer for faults within their warranty period for the most efficient resolution.

Terms & Conditions

These terms and conditions ("Terms") govern your use of the ZwipKart website (zwipkart.com) and any purchase of goods made through our platform. By accessing the site or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. About Us

ZwipKart is operated by ZwipKart Ltd, a company registered in England and Wales (company number pending). Registered office: 593F Atlas Road, Harrow, HA9 0JH. Contact: support@zwipkart.com.

2. The Marketplace

ZwipKart operates as an online marketplace. Products listed on the site may be sold directly by ZwipKart Ltd or by independent third-party sellers ("Sellers") who list products through our platform. Where a product is sold by a Seller, this will be clearly indicated on the product listing. ZwipKart facilitates the transaction and processes payment on behalf of the Seller.

3. Orders & Contract Formation

When you place an order, you are making an offer to buy the goods. The contract between you and the seller (ZwipKart Ltd or the relevant Seller) is formed when we send your order confirmation email. We reserve the right to refuse or cancel any order where the item is out of stock, there is a pricing error, or where we suspect fraudulent activity.

4. Pricing & Payment

All prices are displayed in GBP and include VAT at the prevailing UK rate (currently 20%). Delivery charges are calculated and displayed at checkout before you confirm your order. We accept Visa, Mastercard, American Express, PayPal, Klarna, and Clearpay. Payment is taken at the time of order. All transactions are processed securely via PCI-DSS Level 1 compliant payment processors (Stripe). We do not store your full card details.

5. Product Descriptions & Condition

We make every effort to accurately describe the condition, specifications, and features of products listed on ZwipKart. Products may be brand new, refurbished, or pre-owned, and the condition grade is clearly stated on each listing. Minor discrepancies between product photographs and the actual item may occur. Where a product is sold by a third-party Seller, the Seller is responsible for the accuracy of their listings, though ZwipKart monitors listings for compliance.

6. Your Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. To exercise this right, contact us at support@zwipkart.com within 14 days of delivery. You must return the goods in an unused, undamaged condition within 14 days of notifying us of cancellation. We will refund the purchase price (including standard delivery costs) within 14 days of receiving the returned goods or proof of return postage.

7. Consumer Rights Act 2015

In addition to your cancellation rights, under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If goods are faulty or not as described, you are entitled to a full refund within 30 days of delivery, or a repair or replacement thereafter. These are your statutory rights and nothing in these Terms affects them.

8. Marketplace Liability

For products sold directly by ZwipKart Ltd, we are fully responsible for the product and your consumer rights. For products sold by third-party Sellers, ZwipKart acts as an intermediary and facilitates the transaction. However, ZwipKart operates a Buyer Protection programme: if a Seller fails to resolve a valid complaint, ZwipKart will step in to ensure you receive a refund or replacement.

9. Intellectual Property

All content on the ZwipKart website — including text, graphics, logos, icons, images, and software — is the property of ZwipKart Ltd or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, ZwipKart Ltd's total liability to you for any claim arising from or related to your use of the site or purchase of goods shall not exceed the price you paid for the relevant goods. We are not liable for indirect or consequential losses, loss of profit, loss of data, or any damages not reasonably foreseeable at the time of contract formation. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Dispute Resolution

If you have a complaint, please contact us at support@zwipkart.com. We aim to resolve all complaints within 14 days. If we cannot reach a satisfactory resolution, you may refer the matter to an approved Alternative Dispute Resolution (ADR) provider or to the courts. The European Commission also provides an Online Dispute Resolution platform at ec.europa.eu/odr (applicable to EU consumers).

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "last updated" date. Continued use of the site after changes constitutes acceptance of the revised Terms. Changes will not affect orders already confirmed.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.

14. Contact

For any queries regarding these Terms, please contact us at legal@zwipkart.com or write to ZwipKart Ltd, 593F Atlas Road, Harrow, HA9 0JH.

Privacy Policy

ZwipKart Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller is ZwipKart Ltd, 593F Atlas Road, Harrow, HA9 0JH. For data protection enquiries, contact us at privacy@zwipkart.com.

Data We Collect

We may collect the following categories of personal data:

• Identity data: name, username, date of birth
• Contact data: email address, phone number, delivery and billing addresses
• Transaction data: order history, purchase amounts, payment method type
• Financial data: payment card details are processed securely by Stripe — we do not store your full card number
• Technical data: IP address, browser type, device information, operating system
• Usage data: pages visited, products viewed, search queries, time spent on site
• Communication data: customer service messages, chatbot conversations, reviews
• Marketing data: communication preferences, consent records

How We Collect Your Data

We collect data directly from you (when you create an account, place an order, or contact us), automatically (via cookies and similar technologies when you browse our site), and from third parties (payment processors, delivery partners, and fraud prevention services).

How We Use Your Data

• To process, fulfil, and deliver your orders
• To manage your account and provide customer support
• To send order confirmations, dispatch notifications, and delivery updates
• To handle returns, refunds, and warranty claims
• To detect and prevent fraud
• To improve our website, products, and services
• To personalise your shopping experience and show relevant recommendations
• To send marketing communications (only with your explicit consent)
• To comply with legal and regulatory obligations

Legal Basis for Processing

• Contractual necessity: processing required to fulfil your order and provide our services
• Legitimate interests: fraud prevention, improving our services, website analytics
• Legal obligation: tax records, regulatory compliance, law enforcement requests
• Consent: marketing emails, non-essential cookies, personalised advertising

Data Sharing

We never sell your personal data. We may share data with the following categories of trusted third parties, only as necessary to provide our services:

• Sellers: name and delivery address (to fulfil marketplace orders)
• Payment processors: Stripe (PCI-DSS Level 1 compliant)
• Delivery partners: courier services for order fulfilment
• Cloud hosting: Google Firebase (data stored in EU/UK data centres)
• Analytics: anonymised usage data for site improvement
• Law enforcement: only when required by law or court order

All third-party processors are bound by data processing agreements and comply with UK GDPR requirements.

International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO or adequacy decisions by the UK government.

Data Retention

• Transaction data: 7 years (HMRC tax record requirements)
• Account data: retained while your account is active, plus 2 years after closure
• Marketing preferences: until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months (anonymised)
• Customer service records: 3 years from last interaction

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data (subject to legal retention requirements)
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, withdraw at any time

To exercise any of these rights, email us at privacy@zwipkart.com. We will respond within one month. There is no fee for most requests, though we may charge a reasonable fee for repetitive or excessive requests.

Data Security

We implement appropriate technical and organisational measures to protect your data, including SSL/TLS encryption, secure server infrastructure, access controls, and regular security reviews. While no system is 100% secure, we take every reasonable step to protect your information.

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Cookies

Our website uses cookies and similar technologies. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy below.

Complaints

If you are unhappy with how we handle your data, please contact us first at privacy@zwipkart.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Cookie Policy

This Cookie Policy explains how ZwipKart Ltd uses cookies and similar tracking technologies when you visit our website (zwipkart.com). It should be read alongside our Privacy Policy.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, understand how you use the site, and improve your experience. Some cookies are essential for the site to function; others help us analyse traffic and personalise content.

Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They include cookies for user authentication, shopping cart functionality, checkout processing, and security features.

Functional Cookies

These cookies remember your preferences (such as language, region, and display settings) and provide enhanced, personalised features. They may be set by us or by third-party providers whose services we have added to our pages.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information anonymously. We use this data to improve site performance and user experience. These cookies are only set with your consent.

Marketing Cookies

These cookies may be set by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal information but are based on uniquely identifying your browser and device. These cookies are only set with your consent.

Managing Your Cookie Preferences

When you first visit our site, a cookie consent banner will allow you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer. You can also control cookies through your browser settings — most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect site functionality.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, including Google Analytics, Stripe (payment processing), and Firebase (hosting and authentication). These services have their own cookie and privacy policies.

Updates to This Policy

We may update this Cookie Policy to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page.

Contact

If you have questions about our use of cookies, please contact us at privacy@zwipkart.com.