Help Centre

Shipping Policy

At ZwipKart, we are committed to getting your order to you safely and on time.

Delivery Options & Timescales

Delivery Areas

We deliver to all mainland UK addresses. Delivery to Northern Ireland, Scottish Highlands, and islands may incur additional charges.

Order Tracking

Once your order has been dispatched, you'll receive an email with tracking information.

Returns & Refunds Policy

We want you to be completely happy with your purchase. For full details, see our complete Returns Policy.

Your Statutory Rights

Under the Consumer Rights Act 2015, you can reject faulty or misdescribed goods within 30 days for a full refund. You also have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.

30-Day Return Window

ZwipKart offers a 30-day return window from delivery. Items must be returned in the condition received, with original accessories and packaging where possible.

How to Return an Item

• Contact us at support@zwipkart.com or 07450 870864
• Provide your order reference and reason for return
• We will provide a prepaid returns label or arrange free collection
• Refunds are processed within 5–10 business days of receiving the item

Marketplace Orders

For items sold by third-party Sellers, the same return rights apply. All returns are coordinated through ZwipKart — our Buyer Protection programme ensures your refund.

Faulty or Damaged Items

If your item arrives damaged or develops a fault within 30 days, contact us immediately. We will arrange free collection and either replace the item or issue a full refund.

Warranty Information

Every product sold by ZwipKart includes our comprehensive 12-month ZwipKart warranty as standard.

What's Covered

• All mechanical and electrical faults during normal use
• Component failures not caused by misuse
• All labour and replacement parts costs
• Free home collection and redelivery for repairs

What's Not Covered

• Accidental damage (drops, spills, impact)
• Damage caused by improper use
• Cosmetic damage that does not affect functionality
• Normal wear and tear

Extended Warranty

Terms & Conditions

These Terms govern your use of the ZwipKart website and any purchases made through our platform. By placing an order, you agree to these Terms. For full details, see our complete Terms & Conditions.

1. About Us

ZwipKart is operated by ZwipKart Ltd, a company registered in England and Wales. Registered office: 593F Atlas Road, Harrow, HA9 0JH. Contact: support@zwipkart.com.

2. The Marketplace

ZwipKart operates as an online marketplace. Products may be sold by ZwipKart Ltd or by independent third-party Sellers. ZwipKart facilitates all transactions and provides Buyer Protection.

3. Orders & Contract

When you place an order, you make an offer to purchase goods. The contract is formed when we send you an order confirmation email. We may cancel orders if items are out of stock or mispriced.

4. Pricing & Payment

All prices are in GBP and include VAT at 20%. We accept Visa, Mastercard, American Express, PayPal, Klarna, and Clearpay. Payments are processed securely via Stripe (PCI-DSS Level 1 compliant).

5. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have 14 days from delivery to cancel without giving a reason. Under the Consumer Rights Act 2015, faulty or misdescribed goods can be rejected within 30 days for a full refund.

6. Limitation of Liability

Our total liability shall not exceed the price of the goods purchased. Nothing in these Terms excludes liability for death, personal injury caused by negligence, or fraud.

7. Governing Law

These Terms are governed by English law. Consumers in Scotland or Northern Ireland may also bring proceedings in their home courts.

8. Contact

For queries, contact us at legal@zwipkart.com or write to ZwipKart Ltd, 593F Atlas Road, Harrow, HA9 0JH.

Privacy Policy

ZwipKart Ltd is committed to protecting your privacy under the UK GDPR and Data Protection Act 2018. For full details, see our complete Privacy Policy.

Data We Collect

• Identity and contact data (name, email, phone, address)
• Transaction data (order history, purchase amounts)
• Technical data (IP address, browser type, device info)
• Usage data (pages visited, products viewed)
• Payment data (processed securely by Stripe — we do not store card details)

How We Use Your Data

• To process and fulfil your orders
• To send order confirmations and delivery updates
• To handle returns, refunds, and warranty claims
• To detect and prevent fraud
• To improve our website and services
• To send marketing emails (only with your explicit consent)

Your Rights

Under UK GDPR, you have the right to access, rectify, delete, restrict processing, data portability, object to processing, and withdraw consent at any time. Contact us at privacy@zwipkart.com. We will respond within one month.

Data Controller

ZwipKart Ltd, 593F Atlas Road, Harrow, HA9 0JH. You may also lodge a complaint with the ICO at ico.org.uk.

Cookie Policy

ZwipKart uses cookies and similar technologies to improve your browsing experience. For full details, see our complete Cookie Policy.

Types of Cookies We Use

• Strictly necessary: essential for site functionality (authentication, cart, checkout)
• Functional: remember your preferences and settings
• Analytics: help us understand site usage (set only with your consent)
• Marketing: used to show relevant adverts (set only with your consent)

Managing Cookies

You can manage your cookie preferences via the cookie consent banner or your browser settings. Blocking essential cookies may affect site functionality.