ZwipKart Assurance

Every purchase from an Assured seller is backed by our comprehensive buyer protection. Shop refurbished tech with complete confidence.

Full refund or replacement, no questions asked

If your device has any issue within 30 days of delivery, you're covered.
Device doesn't match its listed condition? Return it for a full refund.
Changed your mind? Send it back in its original condition — no questions asked.
Every Assured seller is contractually required to honour 30-day returns. Standard shops offer a 14-day return window.
If a seller refuses? ZwipKart steps in and processes the refund directly.

A 1-year warranty on every ZwipKart Assured listing

ZwipKart Assured sellers are contractually required to provide a 1-year warranty on the devices they sell — look for the Assured badge.
Sellers who aren't Assured may offer their own warranty; where they do, the length and terms are shown on the listing.
Warranty cover is provided by the seller, not by ZwipKart — but we require and enforce the Assured 1-year warranty and step in if an Assured seller doesn't honour a valid claim.
Your statutory rights under the Consumer Rights Act 2015 apply regardless of any warranty.

Every phone is checked before it goes live on the marketplace

Not stolen: IMEI checked against national and international blacklist databases.
Not locked: Verified unlocked or carrier status disclosed in listing.
No finance: Confirmed not under an active finance or lease agreement.
Listings that pass verification display the "IMEI Verified" badge.

Every seller is vetted before they can list on ZwipKart

Identity verified and business documentation reviewed before approval.
Contractually bound to ZwipKart's quality standards and return policies.
Seller performance monitored: response time, dispute rate, and buyer ratings.
Sellers who violate grading standards or policies are warned, suspended, or removed.

Ready to shop with confidence?

Every device from an Assured seller is backed by ZwipKart Assurance.