ZwipKart Quality Standards

Condition Grading Guide

Every device on ZwipKart is graded against strict, standardised criteria. Here’s exactly what each condition means — so you always know what you’re getting.

Brand New

Factory sealed, untouched, full manufacturer warranty

Packaging: Factory sealed in original box. Seal unbroken.
Cosmetic: Zero signs of use. Pristine condition inside and out.
Battery: 100% health. Never been charged.
Accessories: All original accessories included (charger, cable, documentation).
Warranty: Full manufacturer warranty applies.

Pristine

Like new. Battery 95%+, flawless screen and body.

Packaging: May be opened but device shows zero cosmetic wear.
Cosmetic: No scratches, scuffs, or marks of any kind. Screen flawless.
Battery: 95% health or above.
Accessories: All original accessories included.
Functionality: 100% fully functional. Every feature tested and working.

Excellent Condition

Minor cosmetic marks only visible under close inspection

Cosmetic: Very light surface marks that are only noticeable under bright, direct light. No dents, chips, or deep scratches.
Screen: No scratches or blemishes visible when the screen is on.
Battery: 85% health or above.
Accessories: Charging cable included. Original box and other accessories may not be included.
Functionality: 100% fully functional. Every feature tested and working.

Decent

Battery 75%+, visible wear. Fully functional at a great price.

Cosmetic: Visible scratches, light scuffs, or minor dents. May show signs of regular use. No cracks.
Screen: May have very light surface marks, but no cracks or dead pixels.
Battery: 75% health or above.
Accessories: Charging cable included. Original box and other accessories unlikely.
Functionality: 100% fully functional. Every feature tested and working.

Every Grade is Protected

Regardless of condition, every purchase from an Assured seller includes ZwipKart Assurance.

30-Day ReturnsFull refund or replacement if the device doesn't match its listed condition.

Secure PaymentsEvery payment is encrypted and processed through our secure checkout.

IMEI VerifiedEvery phone is checked against blacklist databases before listing.

Seller AccountabilitySellers who misgrade devices face warnings, suspension, and removal.

Are you a seller?

These grading standards apply to all listings on ZwipKart. Accurate grading builds trust with buyers and leads to faster sales and fewer returns.

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